Education – Page 2 – NRW Management

Managers Non-Revenue Water Africa Manual

This handbook serves to assist senior managers of water utilities in better understanding the definition, causes, and practical solutions to address NRW, a key performance indicator for a utility’s operations. It provides the information that managers need when discussing NRW-related issues with their staff.

Guideline for No Drop Programme

The No Drop assessment enables the regulator to measure the performance of WSAs, and subsequently to reward (or penalize) the institution upon evidence of their excellence (or failures) according to the minimum standards or requirements that have been defined.

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