Municipal Water Demand Management Balanced Scorecard Model

Balanced Scorecards have been used for many years to assess and monitor complex situations which involve a wide range of functions, many of which cannot be assessed or quantified in a normal manner. It is ideally suited to multi-disciplinary activities such as the operation and management of a water utility.

Managers Non-Revenue Water Africa Manual

This handbook serves to assist senior managers of water utilities in better understanding the definition, causes, and practical solutions to address NRW, a key performance indicator for a utility’s operations. It provides the information that managers need when discussing NRW-related issues with their staff.