Assessing Non-Revenue Water and its Components: A Practical Approach

IWA Task Forces recently produced an international ‘best practice’ standard approach for Water Balance calculations, with definitions of all terms involved, as the essential first step in practical management of water losses.

Guidelines for Pressure Management

This document includes the results from eight pressure management pilot projects undertaken in South Africa, using the PRESMAC Pressure Management Program which has been developed for the South African Water Research Commission.

Municipal Water Demand Management Balanced Scorecard Model

Balanced Scorecards have been used for many years to assess and monitor complex situations which involve a wide range of functions, many of which cannot be assessed or quantified in a normal manner. It is ideally suited to multi-disciplinary activities such as the operation and management of a water utility.

Managers Non-Revenue Water Africa Manual

This handbook serves to assist senior managers of water utilities in better understanding the definition, causes, and practical solutions to address NRW, a key performance indicator for a utility’s operations. It provides the information that managers need when discussing NRW-related issues with their staff.

Guideline for No Drop Programme

The No Drop assessment enables the regulator to measure the performance of WSAs, and subsequently to reward (or penalize) the institution upon evidence of their excellence (or failures) according to the minimum standards or requirements that have been defined.